Did You Hear What I Think I Said: Communicate with Confidence Series

Differences in the communication styles of the genders can make your work environment either supportive or stifling. Differences can make or break a sale. Differences can make a marriage or a vacation heaven or hell. Your communication style either hinders or helps build credibility, trust, and loyalty across gender lines' with customers, coworkers, and family members. Learn to bridge the gap:

' Distinguish between directives and preferences when direct versus indirect communications styles clash
' Understand how both genders use and react to different kinds of humor
' Identify invalid and unstated assumptions made by both genders from what's said and not said
' Raise your awareness about air time and listening styles''and how the opposite gender interprets yours
' Interpret meta-messages for the real meaning behind the words