SIAM/MSI: An Introduction to Service Integration and Management/ Multi-Sourcing Integration for IT Service Management
Publisher: Findaway Voices
Date: October 2018
Duration: 1 hours 9 minutes
This book provides clear guidance on the SIAM process, answering questions on what service integration is, when SIAM is applicable, and what approach should be taken when sourcing ITSM services in a multi-sourced environment.