Gary Klein is a Senior Scientist at Applied Research Associates. He is the author of "Sources of Power: How People Make Decisions" (1999) and the coauthor of "Working Minds: A Practitioner's Guide to Cognitive Task Analysis" (2006), both published by the MIT Press.
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Insights—like Darwin's understanding of the way evolution actually works, and Watson and Crick's breakthrough discoveries about the structure of DNA-can change the world. We also need insights into the everyday things that frustrate and confuse us s... SEE MORE