You are a Scrum Master and your team has a problem. Their work depends on another team to enhance the back end of the application but they are not being very helpful. Your team tells you that the other team's performance is an 'impediment' and that you must go whip the other team into shape.

What should you do?

This case and the others in the series come from the real-world experiences of a group of Scrum professionals who meet regularly to discuss the Scrum Framework and how to apply it to actual situations they have encountered. These discussions have been led since 2015 by Frederik Mark Fowler, A Doctor of Scrum and Holder of the Professional Scrum Master level III certification awarded by Scrum.org. Fred has worked with the Scrum Framework for almost 20 years and has trained more then 300 people to become Scrum Masters and Product Owners. For more information, visit www.Patreon.com/SiliconValleyScrum.