You Frequently Ask, We Answer

What is a book credit?

1 book credit allows you to listen to any audiobook in our library. If you find yourself wanting to listen to more books, you can add book credits to your subscription as you go.

What do I need to know about my 30 day free trial?

Sign up for our 30 day free trial, and get your first book free, no strings attached. Cancel anytime during those 30 days, no questions asked. Once your free trial has expired, your monthly subscription fee will be automatically charged to the billing information on your account, and you can continue to enjoy great audiobooks.

**Please note that your free trial begins the day you sign up. For example, if you signed up for the free trial on July 1st, your first billing date would be July 31st.

What is the VIP Rewards program and how can I participate?

All members (including customers in their free trial) can choose from a specially curated selection of VIP Rewards books to download for FREE, every month. VIP Rewards books will refresh every month on the first day of the month, at which point you’ll be able to browse the new selection and make your choice for one free download. All of your VIP Rewards books will remain in your library as long as you remain a member with an active subscription.

Can I carry over unused VIP Rewards to redeem in the following month?

No, unredeemed VIP Rewards expire at the end of each calendar month. To make the most of your VIP Rewards, be sure to make a selection every month!

Can I listen to more than one audiobook per month?

Absolutely! With our subscription plan, one credit is automatically added to your account each month. To get more, you can either purchase top-up credits through the website or claim books instantly using our InstaCredit feature in the app.

What is InstaCredit?

InstaCredit is an easy and hassle-free way to instantly purchase an extra credit and apply it to an audiobook without leaving the app. The InstaCredit feature can only be used if you have no remaining credits in your account. To use InstaCredits, make sure the feature is enabled under the Settings menu. Then, choose the book you want and follow the popups. A credit will be instantly purchased and redeemed for that book.

What is a la carte?

Our a la carte purchasing system allows you to purchase titles outside of our credit system, gain access to deep discounts on top titles, and have more flexible audiobook libraries (and bank accounts). A la carte purchasing is available on our website only. Step-by-step instructions are available on our blog.

How much data does it take to listen to an audiobook on my smartphone?

This is a tricky question because audiobook titles vary in size. If you're streaming an audiobook, we suggest having at least 150MB of bandwidth. If you're downloading the audiobook to your iPhone or Android smartphone, it's best to have at least 500MB of bandwidth free.

Why is this book unavailable to me?

When publishers get the rights to books, they may only get the rights to distribute in certain countries. We have to honor that distribution, so these books will be regionally restricted. If it were up to us, all audiobooks would be available worldwide!

Can I cancel my membership?

Some relationships just aren't meant to be, which is why there are absolutely no restrictions on when you can cancel your membership. Go to the My Account section of the website (the link is in the top right when you're logged in) and cancel online with the click of a link.

Which browsers do you support? supports the latest versions of Chrome, Internet Explorer, Firefox & Safari.

What happens if I miss my monthly payment?

Not to worry! We'll place your account on hold for you if a payment is missed. To reactivate your account, contact our customer service team.

Why am I now being charged tax on my monthly subscription and other purchases?

New government regulations require digital goods and service providers to charge sales tax on all transactions. If you have any questions or concerns regarding tax collection, please contact our customer service team.

I live outside of North America. Can I still use the service?

Yes! We're happy to offer our service internationally. Publisher region restrictions mean that not every book in our library is available in every country, but we're working hard to improve the availability of our titles all over the world.

I'll be traveling to another country. Will my account still work?

If you're an member from North America and you'll be travelling outside of the USA or Canada, you may not have access to purchase all the same titles that you can at home. Publisher restrictions don't allow for credits being redeemed outside of permitted regional zones, so if there's a title you can't wait to listen to, we recommend adding it to your library before you leave. Once you've added a book to your library, you can download, delete or stream them as required no matter where you are.

Do you support offline listening?

Yes we do! Whether you’re on an airplane or in an area without network coverage, you can enjoy any previously-downloaded audiobooks that are saved to your device, since playing downloaded books doesn’t use data or require an internet connection. You won’t be able to browse the app, but just click on My Books to listen to your saved library.

Why do I always have to listen to a preview?

Our combined Preview and Play button allows you to listen to an audiobook before committing. If you don't like the audiobook, stop at any time. Around the three-minute mark of most books, you'll be prompted to hit "Continue". If you're enjoying the narrator and story when you get to this point, hit "Continue" and keep listening. If not, preview a few more until you find a great listen.

If you're listening on one of our apps for iPhone or Android, your download won't start until after you hit "Continue".

Can I purchase a gift subscription?

You can purchase a gift subscription by visiting the Gifts section on

What is the difference between streaming and downloading?

When you stream an audiobook, you're able to instantly listen to the book over your internet connection. The great thing about streaming is that you don't need to download the audiobook first to listen to it, and it doesn't take up space on your device.

Downloading is a great option when you have an internet connection and want to keep the book on your device for offline listening, especially if you're heading somewhere with poor reception. currently offers downloadable files to iOS and Android devices only.

I'm not receiving any emails from What should I do?

From time to time, some email providers mistake emails as spam. If you haven't been getting emails, first check your junk mail or spam folder. If there are emails there, mark them as "Safe" or "Move to inbox". Next, make sure that you've added [email protected] to your safe senders list. If you still find that you aren't receiving emails from us to your current email address, try signing up with a free webmail service such as Hotmail or Gmail.

Is mobile friendly?

It sure is! You can stream or download your favorite books from on your iPhone or iPad (iOS4.0 or higher), or Android smartphone (running version 2.3 or higher), via our native apps.

Thanks to our HTML5 web app, you can also listen to audiobooks using almost any other internet-enabled device, like laptops and tablets. We recommend that you check with your mobile provider to make sure you have a data plan.

How do I cancel my account through the app?

Go to the website on laptop or desktop computer to cancel your account online, or give our customer service team a call at 1-855-876-6195 between 9am - 8pm EST, Monday to Friday.

There are so many audiobook apps in the app store, which one is yours?

When you're searching for our app, look for this symbol:

If you're on your mobile device, click here to directly download our Android app, or iOS app!

What is Family Plan?

Family Plan is an exciting new member feature that allows you to share your audiobooks with people in your household. By adding different family members to your account you allow them to save their own bookmarks and notes without interfering with your account.

Can I manage my Family Plan from within the app?

No, you can manage your Family Plan quickly and easily under “My Account” via our website.

Will my family members mess up my bookmarks?

No, each user will have separate bookmarks under their login information. Your progress is safe!

Will family members be able to read my notes?

No, we understand that reading notes are private so we made sure that your notes are kept secret.

Will every family member added to my account be able to purchase credits on my account?

As the primary account holder, you decide the level of access you would like each of your Family Plan members to have – Listen only, Use credits (listen and use the credits if any are on the account), or the ability to Buy & use credits.

If my family members purchase an audiobook, will I be able to view it on my account?

Yes! All audiobooks that you and/or your family members purchase will be available to every Family Plan member on your account, they will all appear in your library.

Can I add a friend to my Family Plan?

Anyone who is living in the same household as you is eligible to join your Family Plan.

How do I delete a family member from my account?

If the time comes and you need to remove a family member from accessing your account, simply log in to your account through web (not the app) and go to “My Account.” Under “Account Type,” you can see the accounts you have linked to your own. Here, you can select “Remove” under the name of the family member you’d like to remove from your account.

Are podcasts free?

Yes! You can access over 100+ million podcast episodes through the "podcast" tab in your app.

How do I listen to podcasts?

Open your app, click the menu in the top corner and navigate to “podcasts.” You can then click “Discover” to find and subscribe to new podcasts. You will then be able to review these under “My Podcasts” and “My Episodes.”

How do I access podcast settings?

Click the menu in the top corner and under “Account” you will see “Settings.” Under “Data Settings – Podcasts” you can modify your settings such as automatic downloading and mobile streaming.

Does my access to podcasts change at the end of my free trial?

Nope! Once your free trial has ended and you have become a full subscriber to you will continue to have access to your favorite podcasts.

How can I review an audiobook?

Start by making sure you’re logged into your account. If you’re using the app, navigate to the book details page and click “Add Review” underneath the book cover. If you’re on the website, navigate to the book details page and scroll down to the section that says “Reviews”. Be sure to give the book an overall rating as well as a narrator rating, and try to include some constructive criticism that will help your fellow listeners decide if a book is right for them.

Why do you have a review approval process?

In order to keep discussions respectful and to guard against spam and abuse, our team evaluates every review. Our intention is never to censor opinions, but inappropriate or non-constructive reviews will be removed at the sole discretion of the team. If your review is approved, it will appear live on the website and app within three (3) business days.

What content is considered inappropriate?

We will not approve any reviews that are deemed threatening or offensive in any way (e.g. sexist, racist, profane, graphic, violent, derogatory, defamatory, etc.). We will also remove reviews that are not pertinent to the audiobook at hand or serve merely as non-constructive insults to authors, narrators, or

Who can I contact if I have any questions or want to report a review?

Please email [email protected]. Be sure to include the title and author of the book you’re emailing us to discuss.

How do I pre-order an audiobook?

On the book details page of the audiobook you’d like to pre-order, select the “Pre-order” button and complete the checkout process. You can pay by credit if you have a credit available, or you can choose to be charged a la carte pricing for the purchase on release date. Upon release date, the pre-ordered audiobook will appear in your My Books and you will be notified. Please note that all pre-ordered audiobooks will only be available for download as of their release date.

Where can I find my pre-ordered audiobook on

To view and manage your pre-orders, log in to your account (website only) and click “My Account” in the top right of the screen. You will then select “View Pre-orders Page,” which will bring up all your completed, active, and cancelled pre-orders.

You will be notified of a pre-ordered title’s availability upon release date, and will be able to immediately access it by visiting My Books in our app or on our website.

What is the Pre-order Pricing Policy?'s price for audiobooks that have not yet been released can fluctuate ahead of the release date; however, the price you will be charged when the audiobook is released will be the lowest price between (1) the price at the time you placed the pre-order and (2) the price at the time the audiobook is released.

Please note: If you pre-order an audiobook and choose to be charged a la carte pricing for the purchase rather than use an audiobook credit, your method of payment will not be charged until the item is available for download. The Pre-order Pricing Policy only applies to not-yet-released items available for pre-order; it does not apply to other items that have already been released and are available for purchase and download.

Please see our Terms of Use for full details.

How do I cancel a pre-order?

To cancel a pre-order, log in to your account on our website and select “My Account” in the top right of the screen. You will then select “View Pre-orders Page,” which will bring up all your completed, active, and cancelled pre-orders. To cancel an active pre-order that is waiting to be fulfilled, click “Cancel This Pre-order.” A pop up will ask you to confirm that you would like to cancel; no further action will be required from you.