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Be Our Guest: Perfecting the Art of Customer Service

Unabridged Audiobook

Publisher: Tantor Media

Date: May 2015

Duration: 5 hours 27 minutes

Summary:

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the tenth anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

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Be Our Guest: Perfecting the Art of Customer Service

by Theodore Kinni, The Disney Institute

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Be Our Guest: Perfecting the Art of Customer Service, Theodore Kinni, The Disney Institute
Be Our Guest: Perfecting the Art of Customer Service, Theodore Kinni, The Disney Institute
This title is due for release on May 5, 2015.

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Be Our Guest: Perfecting the Art of Customer Service, Theodore Kinni, The Disney Institute
This title is due for release on May 5, 2015
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Be Our Guest: Perfecting the Art of Customer Service, Theodore Kinni, The Disney Institute
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Be Our Guest: Perfecting the Art of Customer Service, Theodore Kinni, The Disney Institute

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