Connected EVs Explained: A Guide to Features, Services & Apps

This audiobook is your essential guide to understanding and supporting the connected technologies that define modern EVs. Whether you're an EV sales agent, service technician, app developer, or fleet manager, Connected EVs Explained equips you with the insights to confidently explain, troubleshoot, and maximize EV features and services.

Based on interviews with dozens of EV industry experts—including sales professionals, service managers, and software engineers—this practical guide reveals how connected EV systems work, what to avoid, and how to answer the toughest questions your customers are asking.

Inside you'll learn how to:


- Explain what makes an EV “connected” and why that matters to buyers
- Support features like remote diagnostics, over-the-air updates, and personalization
- Understand EV connectivity, cybersecurity, and in-car apps
- Manage customer questions on privacy, updates, and data sharing
- Help owners get more value and fewer frustrations from their connected EVs

Chapters include:


- Introduction to Connected EVs
- Connected EV Features & Applications
- EV Connectivity
- Vehicle Software and Operating Systems
- Vehicle Apps
- Human Interface Devices (HIDs)
- Cybersecurity & Data Privacy
- Plus a bonus section: EV Owner Concerns and Answers

Answers to real-world questions like:


- What happens to EV software after the warranty expires?
- How can EVs avoid hidden obstacles using connectivity?
- Can I turn off updates or in-vehicle ads?
- What data is stored—and who can access it?
- Can downloaded apps crash a connected EV?

Whether you're new to EVs or already in the industry, this audiobook helps you stay ahead of the curve and avoid costly mistakes.