Crucial conversations usually come at inconvenient times. This makes it even more important to recognize these conversations, in fact crucial moments, and be prepared to respond promptly according to your personal objectives and goals. Your second approach is to prioritize your needs so you can start to deal with the content of these conversations. Finally, you need to learn how to best perform and execute the tasks required. The author emphasizes that recognition is the number one thing to be alert for. If your personal objectives and goals are in alignment, you can have prioritize them and perform your part of the conversation the best you can. The author provides advice on all issues as well as 10 General Tips about how to maximize opportunity in reduce risk in your life by being prepared for these conversations when they arise.