Unabridged Audiobook
Really goes in depth about customer service with a lot of great tips for everyone and anyone, Great book to have under your sleeve
This book was revelatory and it was really helpful to hear the real world examples, even when Lee learned the truth through fault of his own. The Author humbleness made him much easier to listen and learn from. In addition the narrators different voices made it much more delightful to listen too I highly recommend this book
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