Loading...
Welcome
Sign up
Login
Browse Books
Deals
VIP
0
Loading...
Play Sample
Delivering Knock Your Socks Off Service
Written by:
Performance Research Associates
Narrated by:
Sean Pratt
Unabridged Audiobook
Play Free
Add to Cart - $24.98
Remove from Cart
Give as a gift
Ratings
Book
3
Narrator
Release Date
August 2008
Duration
5 hours 16 minutes
Summary
With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off!
Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for:
Meeting customers' expectations and satisfying their needs
Becoming easier to do business with
Determining the right times to bend or break the rules
Becoming fantastic fixers and powerful problem-solvers
Coping effectively with 'customers from hell'
And more!
Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments.
Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.
Browse By Category
Business & Economics
>
Management & Leadership
1 book added to cart
Delivering Knock Your Socks Off S...
Performance Research Associates
Subtotal
$24.98
View Cart
Continue Browsing
~~title~~
~~carousel-body~~
Back
Next
~~book-title~~
By: ~~author-single-string~~
~~tag-text~~
© Copyright 2011 - 2024 Storytel Audiobooks USA LLC. All Rights Reserved.