High Stakes Communications: 5 Essentials to Staying in Control in Tough Conversations
Publisher: Blackstone Audiobooks
Date: January 2013
Duration: 0 hours 58 minutes
Knowing how to lead difficult people in crucial conversations to improved relationships is an essential skill. In this audio program, you will learn proven strategies to assist you in anticipating problem people, stopping tensions from boiling over, retaining the upper hand in a conflict, stopping power plays, and avoiding communication breakdowns.