Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

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Written By: Daniel T. Jones, James P. Womack

Narrated By: James P. Womack

Date: October 2005

Duration: 4 hours 30 minutes

Summary:

A massive disconnect exists between consumers and providers today. Consumers have a greater selection of higher quality goods to choose from and can obtain these items from a growing number of sources. Computers, cars, and even big-box retail sites promise to solve our every need. So why aren't consumers any happier?

Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment. Why is it that, when our computers or our cell phones fail to satisfy our needs, virtually every interaction with help lines, support centers, or any organization providing service is marked with wasted time and extra hassle? And who among us hasn't spent countless hours in the waiting room at the doctor's office, or driven away from the mechanic only to have the 'fix engine' light go on?

In their bestselling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production -- principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption.

The problem is neither that companies don't care nor that the people trying to fix our broken products are inept. Rather, it's that few companies today see consumption as a process -- a series of linked goods and services, all of which must occur seamlessly for the consumer to be satisfied. Buying a home computer, for example, involves researching, purchasing, integrating, maintaining, upgrading, and, ultimately, replacing it.

Across all industries, companies that apply the principles of lean consumption will learn how to provide the full value consumers desire from products without wasting time or effort -- theirs or the consumers' -- and as a result these companies will be more profitable and competitive.

Lean Solutions is full of surprising success stories: Fujitsu, a leading service company for technology, has transformed the way call centers solve problems -- learning how to eliminate the underlying cause of current problems rather than fixing them again and again. An extremely successful car dealership has adopted lean principles to streamline its business, making for dramatically reduced wait time, fewer return trips, and greater satisfaction for customers -- and a far more lucrative enterprise.

Lean Solutions will inspire managers to take the first steps toward perfecting their company's process of giving consumers what they really want.

Genres:

  • TroyT

    This is a great book to listen to for a short review of LEAN concepts and is just a bit dated because of many of the companies referenced. This should not be your first exposure to LEAN or to James Womack...you may be disappointed. I found the content useful and refreshing but perhaps not as good as other books on the subject. Still, the author has a great wealth of knowledge so why not tap it by listening for yourself?

  • Jason Woodard

    If you are looking for practical advice on implementing lean, this isn't the right book. Womack has others for that. If you are interested in hearing about how companies can improve in the area of customer relations, from a lean viewpoint, this is the book for you. Its also a good book for simply hearing and thinking about lean from a philosophical standpoint.

  • Anonymous

    Too generic. Didn't get any new insights into this topic after the first 2 CDs so I stopped.

Lean Solutions: How Companies and Customers Can Create Value and Wealth Together

by Daniel T. Jones, James P. Womack

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Lean Solutions: How Companies and Customers Can Create Value and Wealth Together, Daniel T. Jones, James P. Womack
Lean Solutions: How Companies and Customers Can Create Value and Wealth Together, Daniel T. Jones, James P. Womack
This title is due for release on October 11, 2005.

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