Author Pamela Hackett has advised, led, and supported people through major change for some of the world's most prominent companies and brands throughout her thirty-five years in management consulting. In this must-listen book, Pamela shares with you the one factor that underpins all performance improvement and transformation goals—be they operational, financial, cultural, or ultimately driven by your customer. It is to have a fully engaged workforce. She shares her passionate commitment to 'people solutions' in business and operations improvement by teaching you how to place engagement at the center of both your leadership and your entire organization. Designed to infuse engagement into every part of your day-to-day role, this vital resource will help you: raise your head from your technology, connect with people, and build strong relationships; leverage active management and other behavior models to change the way your teams work with you, and motivate them strive for 'best possible' instead of 'best practice'; use the innovative '1.5.30 Connect' performance improvement framework to bring about measurable and meaningful change through engagement and replace your outdated annual performance review system; and recognize and rapidly adapt to the post-COVID world of work where more people are working remotely.