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Mastering Civility: A Manifesto for the Workplace
Written by:
Christine Porath
Narrated by:
Coleen Marlo
Unabridged Audiobook
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Ratings
Book
4
Narrator
Release Date
December 2016
Duration
5 hours 16 minutes
Summary
'The most useful, well-written, and emotionally compelling business book I have read in years. I couldn't put it down.' -- Robert I. Sutton, Stanford Professor and author of The No Asshole Rule
'A must-read for every leader in their field.' -- Daniel H. Pink, bestselling author of To Sell is Human
Incivility is silently chipping away at people, organizations, and our economy. Slights, insensitivities, and rude behaviors can cut deeply. Moreover, incivility hijacks focus. Even if people want to perform well, they can't. Customers too are less likely to buy from a company with an employee who is perceived as rude. Ultimately, incivility cuts the bottom line.
In Mastering Civility, Christine Porath shows how people can enhance their influence and effectiveness with civility. Combining scientific research with fascinating evidence from popular culture and fields such as neuroscience, medicine, and psychology, this book provides managers and employers with a much-needed wake-up call, while also reminding them of what they can do right now to improve the quality of their workplaces.
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