Bristol, 1919. Unsophisticated but steadfast, Megan Williams has been forced to take a job as a kitchen maid at Redcliffe House to support her family when her father becomes too ill. Her sly cousin Lizzie is already a parlour maid with the Fothergill family. But there has never been any love lost between the cousins and Lizzie is determined to make things difficult for Megan. A maelstrom of feuds and jealousies ensnares the upstairs residents and downstairs staff. Megan manages to make friends but she soon finds herself caught between the two sons — lustful Harold and kind Robert, who's recently returned shell-shocked from Flanders battlefields. Then Megan is called back home, but she returns carrying a secret of her own that could make her lose everything. Through love and heartache, anguish and betrayal, can Megan finally find a path towards happiness?