Since technology has made it easy to access, share, and distribute company data, many managers avoid live interaction, instead relying on emails, text messages, web-based seminars to manage their employees. But although technology has changed, people have not. There is still a need for managers who can communicate effectively face-to-face, and in order to do so, a managers need to have the ability to ask the right questions and use the answers to find solutions. Questions That Get Results is an innovative, powerful resource that provides managers with those right questions that lead to real answers to hiring the best candidates, motivating employees, minimizing conflicting priorities, maximizing working relationships, and negotiating solutions to internal and external conflicts. Each chapter profiles a manager who is struggling to communicate, an otherwise successful leader who is simply missing an element in their managerial toolkit.  Following each profile are practical tools that will assist any manager faced with a similar situation.