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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller

Author:
Will Guidara
Read by:
Will Guidara
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Unabridged Audiobook

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Ratings
Book
7
Narrator
3
Release Date
February 8, 2024
Duration
8 hours 37 minutes
Summary
Brought to you by Penguin.

Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park.

Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world.

How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room—and memorable, over-the-top, bespoke hospitality. Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more—not less; and the magic that can happen when a busser starts thinking like an owner.

Today, every business can choose to be a hospitality business—and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry’s most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do—for ourselves, the people we work with, and the people we serve.

©2024 Will Guidara (P)2024 Penguin Audio
Reviews
Profile Avatar Ximena G. Mar 2026

Es un excelente libro si quieres aprender a manejar un equipo y quieres crear algo de excelencia. Me hubiera encantado haberlo escuchado en la carrera para ser más proactiva con mis decisiones. Gran narración, fácil de entender. Es un plus que esté narrado por el autor.

Profile Avatar Thola Mar 2025

This truly one of the most inspiring books I have read, I would unreservedly recommend it to anyone in any line of business.

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller

Author: Will Guidara
Read by: Will Guidara
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