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Verbal Judo, Updated Edition :The Gentle Art of Persuasion

Unabridged Audiobook

Publisher: Blackstone Audiobooks

Date: February 2017

Duration: 6 hours 8 minutes

Summary:

When you react, the event controls you. When you respond, you're in control.

Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation. Verbal Judo shows you how to listen and speak more effectively, engage others through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies to successfully express your point of view-and take the lead in most disputes.

This updated edition includes a new foreword and a chapter featuring Dr. Thompson's five universal truths of human interaction:

People feel the need to be respected
People would rather be asked than be told
People have a desire to know why
People prefer to have options over threats
People want to have a second chance
Stop being frustrated and misunderstood. Stop finding yourself on the losing end of an argument. With Verbal Judo you'll be able to have your say-and say what you mean.

Genres:

  • Sonia A

    I’m an Emergency Department Nurse and this book was made for us! We often deal with very disgruntled people in a very high stress environment. This book has taught me how to maintain my professionalism and not become defensive. I no longer take on other people’s negativity, instead I focus on respect and empathy. I’m so much happier in my job. This should be mandatory for any ED employee.