Publisher: Simon & Schuster
Date: February 2002
Duration: 2 hours 48 minutes
Whale Done!: The Power of Positive Relationships provides an invaluable management tool to increase your effectiveness as a manager at work and as a parent/spouse at home. Whale Done! is the inspirational story of how business manager and family man Wes Stanzel visits Sea World and is amazed at the ability of human trainers to lead 5,000 to 10,000 pound killer whales, among the most feared predators in the ocean, to perform amazing acrobatic leaps and dives. Later, talking to the chief trainer, he learns the revolutionary techniques of building trust, accenting the positive, and redirecting undesirable behavior that make these extraordinary performances possible. Along the way he discovers some of his own shortcomings as a manager (as well as a husband and father) and learns how to transform his own obnoxious and intimidating behavior into a totally different and infinitely more effective management style. It is all the difference between "GOTcha" (catching people doing things wrong), and "Well (Whale) Done" (catching people doing things right). "GOTcha" is the traditional response handed down over the years from one's father or teachers or bosses and passed on to the next generation. At the heart of the story is the revolutionary concept of redirecting undesirable behavior. When observing undesirable behavior, a manager or trainer's impulse to punish or offer a negative response merely leads to low trust and a damaged relationship. Instead, the book shows you how to redirect the message, offering positive responses and creating a mutually trustful relationship. The result is greater effectiveness, and a more productive workplace, as well as a happy, flourishing home life.
Destined to become a classic, Whale Done! is a rare and wise story that is easy to grasp and instantly applicable.