Win the Customer: 70 Simple Rules for Sensational Service

Written by:
Flavio Martins
Narrated by:
Don Hagen
Audiobook Club

Unabridged Audiobook

Join Audiobook Club
Ratings
Book
1
Narrator
Release Date
September 2015
Duration
6 hours 30 minutes
Summary
Great companies distinguish themselves from the competition by providing their customers with something truly special, something beyond price point that can't be duplicated: unique, outstanding customer service experiences.

Win the Customer cuts right to the chase, giving readers practical, powerful techniques for energizing the way they interact with the people who drive their business. Filled with examples and inspiration, the book shows readers how to:

Align the business around a customer service mission • Make every employee a customer service agent • Create an environment in which exceptional service experiences can happen • Humanize customer service, virtually and in person • Find a way to say “yes” even when the answer is “no” • Ask fewer questions-and provide more answers • Use words that win customers • Empower employees to find innovative solutions • Learn from your critics • Exploit your customer's pain points, but never the customer • Allow for random acts of WOW-they're often the most memorable • And much more

When it comes to service, satisfaction is a short-sighted goal. Follow the simple rules in this book and transform ordinary customers into lifelong fans.
Win the Customer: 70 Simple Rules for Sensational Service
This title is due for release on September 1, 2015.

Enter your email below to be notified as soon as it is available!

By clicking "Notify Me" you consent to receiving electronic marketing communications from Audiobooks.com. You will be able to unsubscribe at any time.

Already a member? Log In to add this title to your wishlist.
Win the Customer: 70 Simple Rules for Sensational Service
This title is due for release on September 1, 2015
We'll send you an email as soon as it is available!

Already a member?
Log in to add this title in your wishlist
Win the Customer: 70 Simple Rules for Sensational Service
Please Log in and add this title to your wishlist.
Win the Customer: 70 Simple Rules for Sensational Service

We will send you an email as soon as this title is available.

1 Book added to cart
Subtotal
$27.98
View Cart