After spending her childhood in Haddon House Children's Hostel, Alice Tucker is selected to go into service at Holmorton Lodge. Left behind in the workhouse after the death of her father and the disappearance of her mother, the only clues to Alice's past lie in hazy childhood memories. Now, ten years later, she longs to uncover the truth about her family and who she really is. When a chance discovery leads her from a Welsh nursing home to a solicitor's office in Manchester, Alice begins to unravel a story far more tangled than she imagined. It seems that finding her mother's identity might expose a shocking family scandal. With the help of her friends from the Potteries Tramway Company, can Alice discover the truth of who she really is? And as winter chills the Stoke Potteries, can the women find joy to warm their hearts?