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Working with Difficult People, Second Revised Edition :Handling the Ten Types of Problem People Without Losing Your Mind

Unabridged Audiobook

Written By: Amy Cooper Hakim, Muriel Solomon

Narrated By: Karen Saltus

Publisher: Gildan Media

Date: February 2017

Duration: 7 hours 56 minutes


A revised edition of the classic guide on how to best resolve conflict in today's technologically advanced workplace. Your work day is filled with them--people who frustrate, impede, maneuver, undermine, plot, connive, and whine. This indispensable guide details specific techniques for handling all of them, with easy-to-follow scenarios for every situation. Updated and revised to reflect modern issues including technology, generation gaps, and language barriers, this guide describes 10 kinds of culprits, from tyrants and bullies (regular and cyber) to the pushy and presumptuous to connivers and camouflagers; and offers helpful strategies and phrases for diffusing workplace tensions and effectively resolving conflicts.


  • Trevor S.

    Great book

  • Michelle M

    The book is essentially a series of examples, and the examples feel outdated and not representative of the way workplace interactions occur. Many of the examples also seemed to lack depth.