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This book is the book you wish your terrible former manager had read: a manual and silent mentor to help managers navigate the trickiest of days in their role and allow team members to do their best work. From Gen X to Gen Alpha and everyone else in between.

From the first to the 500th time you have to hire or fire someone, understanding how on earth that ‘performance management’ thing works (properly), and if appraisals are crap, what do we do instead? – this book is the bible to follow to nail managing people.

Allying the soft skills needed to have the right mindset, to the hard skills that underpin unshakeable systems, leadership trainer and content creator Heather Elkington lays down the 16 rules to follow if you want to lead a high-performing team that gets you noticed for all the right reasons.

© Heather Elkington 2025 (P) Penguin Audio 2025