Mark Sanborn is the New York Times bestselling author of The Fred Factor as well as six other popular books. Mark is president of Sanborn and Associates, Inc., an idea studio dedicated to developing leaders in business and in life. He is a noted authority and an in-demand speaker on leadership, customer service, and extraordinary performance. He lives in the Denver area with his wife and his two sons. For more information visit www.MarkSanborn.com
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Seize the chance to be extraordinary. Who has made the biggest difference in your life? Whose words and actions have uplifted and motivated you to excel? Chances are it was someone like Fred the Postman -- so outstanding in his service that Mark S... SEE MORE