Leonardo Inghilleri is executive vice president and managing partner of West Paces Consulting. A recognized expert on service, Inghilleri created the Ritz-Carlton Leadership Center and Learning Institute and has played an instrumental role at the Ritz-Carlton Hotel Company, Bulgari, and the Walt Disney Company, among other renowned brands.
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'Filled with treasure and big ideas, this book will help you become exceptional.' - SETH GODIN In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true ... SEE MORE