Deb Duncan is president of American Television Ventures. Starting in college, she was a producer of Everybody's Money Matters on the Lifetime Television Network. She has written, produced, and directed more than one hundred direct response TV programs.
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Through the story of a $6,000 Egg, Deb and Todd Duncan reveal that even the smallest interactions have the power to create lifelong patrons or alienate once-devoted customers. The 10 Golden Rules of Customer Service represents the costly mistake of removi... SEE MORE