Professor Kathryn Haynes holds the Northern Society Chair in Accounting at Newcastle University Business School, U.K. Kathryn is a Chartered Accountant and Fellow of the Institute of Chartered Accountants in England and Wales (ICAEW).
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The nature of services in society and the economy is wide-ranging and complex, and the management of services and their innovation provokes a number challenges for practitioners, professionals, and academics. This book provides a range of perspectives on ... SEE MORE