STEPHEN A. RUFFA is an aerospace engineer, researcher, and business consultant specializing in applying lean principles to overcome the challenges of dynamic business conditions. A winner of the Shingo Prize for Excellence in Manufacturing Research, he is the author of Going Lean.
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In the wake of economic downturn, foreign competition, spiking oil prices, and even war, American business throughout this decade has been thrust into crisis. To improve their performance, corporations everywhere have adopted a wide range of tools and tec... SEE MORE