Dan Michaeli is CEO and cofounder of Glia, the New York-based technology company that has become an industry leader in Digital Customer Service. He is also an award-winning speaker who has been a contributor to numerous publications, including Forbes.
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As much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experienc... SEE MORE