Hans Norden is the principal and owner of Anticipated Outcome, a boutique provider of forward-thinking change leadership services. A native of The Netherlands, he was senior in-house change management consultant for the ING Group at their international headquarters in Amsterdam before relocating to the US.
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Sooner or later, every executive has to confront problems that seem to be built into the way the business was designed, maintained, and managed. Whether it's information overload, profit margin issues, or adapting to new regulations, popular 'best practic... SEE MORE