Karen Leland and Keith Bailey are partners in Sterling Consulting Group and have co-authored Customer Service For Dummies and Watercooler Wisdom. Their consulting clients include Microsoft, American Express, AT&T, Roche, Marriott Hotels, Oracle and Luftansa. They have been interviewed by Time, Newsweek, The New york Times, CNN, Fortune, Entrepreneur and Oprah.
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In today's hurly-burly work environment, many businesspeople find it challenging to avoid distraction, stay focused, use their time and energy to maximum benefit, and gain ground on important goals and outcomes. One study by the Families and Work Institut... SEE MORE