Karen Martin is president of The Karen Martin Group, Inc., a firm specializing in business performance improvement and Lean management practices. She is also the author of the Shingo Research Award-winning books The Outstanding Organization and Value Stream Mapping, an instructor in the University of California, San Diego's Lean Enterprise program, and an industry advisor to the University of San Diego's Industrial and Systems Engineering program.
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Winner of The Shingo Research and Professional Publication Award!After two decades in the trenches of helping companies design and build better, more efficient operations, Karen Martin has pinpointed why performance improvement programs usually fail: Chao... SEE MORE