ROBERT J. HERBOLD is an authority on business operations, marketing, and the dynamic relation between the two. During his eight years as the COO of Microsoft, the company experienced a fivefold increase in revenue and a ninefold increase in profits. Previously, he spent twenty-six years at Procter & Gamble, where he revolutionized product distribution. He recently launched Herbold Group LLC, which consults with CEOs on strategy and profitability issues.
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Why do managers at all levels shy away from the tough decisions that lead to success rather than mediocrity? This book is about why managers often have so much trouble making tough decisions. It pinpoints the types of problems and failures that result ... SEE MORE