John James is the lead pastor of Crossway Church in Birmingham, England, and the author of Renewal: Church Revitalisation Along the Way of the Cross. A trustee of 2020birmingham, he is part of a coalition of churches with church-planting initiatives in the Birmingham area.
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What if a customer opens the door and their dog comes charging at you? What if your phone’s internet doesn’t work in a rural area? What if you could turn an upset customer into a positive outcome and gain respect as a professional? What if you could g... SEE MORE