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Never Split the Difference: Negotiating As If Your Life Depended On It

Written by:
Chris Voss , Tahl Raz
Narrated by:
Michael Kramer

Unabridged Audiobook

Ratings
Book
1008
Narrator
153
Release Date
May 17, 2016
Duration
8 hours 8 minutes
Summary
This international bestseller, with more than 3 million copies sold, offers a field-tested approach to high-stakes negotiations—whether in the boardroom, in your community, or at home.

Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the tools to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.

After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.

Step-by-step, Voss show you how to:


Establish Rapport 
Create Trust with Tactical Empathy
Gain the Permission to Persuade 
Shape What Is Fair 
Calibrate Questions
Transform Conflict into Collaboration
Spot Liars
Create Breakthroughs by Revealing the Unknown Unknowns

Never Split the Difference is your definitive source for defusing potential crises, winning people over, and achieving your goals at work and at home.
Reviews
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William S.

Awesome book! Narration was excellent!

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Anonymous

very useful a practical advice with great examples, but I do believe some of the takeaways could have been narrowed down and given more attention. Narrator also made the author sound overly cocky and confident.

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leonard f

Love the book. I took soooo many notes. It'll improve your dialogue with co workers, loved ones and friends.

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Erik E

Best negotiation book I ever read so many great tips that you can start using direct

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Robert K.

A book I didn't know I needed (a black swan you could say). Tons of gold nuggets in this one and most came unexpected from my initial expectations going into the book. highly recommended.

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Nelson B.

awesome insight to negotiation

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Corina A.

Such great advice that I actually ordered the book to have a hard copy!

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Justin A

This is one of the best books on business, negotiations, emotional intelligence, and productive dialogue that I've ever read/listened to. What's so encouraging, is that the principles were born, tested, refined & proven in real life situations, by real, working professional people. (As opposed to an academic theory born in a classroom.) There is lots of practical advice on what drives peoples behaviors, and how to get inside their decision making progress to achieve a positive outcome. It's full of several real-world examples, some gut-wrenching, and some downright hilarious. Not only is the content excellent, but the book is written & arranged very well. I generally prefer to hear the writer narrate the book, but in this case the narrator is PERFECT for this book. (Especially for the late night, FM D.J. voice.) Not only is the content great, but the book is wonderfully entertaining as well. It is very easy to listen to multiple times over, and will be one of the best business books for quite a long time. I can't recommend this book enough.

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Tatiana C.

Really enjoyed the book and the examples suggested. Type of book you want to also read in paper to highlight key takeaways

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Anonymous

Superb and exceptional book in the principles are easily executional

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Shari H.

great insights, practical examples, lots of review to solidfy the information.

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Kerry S.

This book is awesome, used some of the mentioned tactics and it works!!

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Islam T.

Totally recommend if you want to know what actually your clients thinking about without facing them with it and try to sell them your product will make very sense I really enjoyed it.

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NikiCl

Loved the audiobook so much I ordered a hard copy. You can learn so much about better communication after reading this. It’s not about trying to get people to “see your side” - it’s about learning to better understand one another and the way each person communicates. Some notable excerpts: • Ask open ended questions •It begins by listening, making it about the other people, validating them , make them feel safe for the real conversation that’s about to begin •How to remain rational in negotiation 1. Pause - keep away from knee jerk reaction 2. Do not counter attack - ask calibrated questions that start with “how” or “what” never “why” •Humor and humanity are the best way to break the ice and remove roadblocks •It’s not how well you speak, but how well you listen that determines your success of the negotiation

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M3MoRy

Insanely relevant and interesting. Every people should enjoy this book.

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Kory R.

Loved this book and content. Listened to it in a week.

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Ross D.

Legit the closer bible monthly ritual to read

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Frank N.

fantastic book!

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Chuck H.

Great information. I'll listen to this one several times.

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Erin H.

super interesting read

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Marcos C.

Easy to follow, easy to remember, easy to implement.

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Perry R.

Easy to understand and implement. I began using these methods and have immediately seen a difference in my results from the various interactions I encounter daily.

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J Carlos S.

Practical tools, the narrator is outstanding

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Terrance H.

This book is absolutely amazing. I love how the hostage negotiations tactics can be applied to your everyday life.

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Christine K.

I’m not sure if it is the narrator or the author I find so annoying, but the whole thing feels pompous. I was so interested in the point of view and overarching topic that I toughed it out anyway. Unfortunately, I didn’t hear much that was new. I was very distracted by how much this guy reminded me of a first year grad student, all puffed up and overly sure of himself.

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Lisa M.

Great listen, Kept me engaged in the book. I have already used the tips in a negotiation that went well.

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Melissa P.

very informative

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John R.

I'm going for round 2 with this book. Really good and insightful book

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Mason

Many practical and valuable tactics!

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Adam W.

Wow... seriously amazing advice, tips, and strategies for negotiating, sales, customer service, and just general relationships.

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Cdg

Enjoyed the thoroughly, it was an awesome book even with monotone narration

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Juan R.

the one chris narrates was better for me

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Debbie A.

This was a really interesting book.

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Peter G.

Incredible book. I've seen results immediately.

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Rafael S.

really good behind the curtains of negotiations narration was amazing

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Anonymous

Very applicable book. No fluff, it teaches a skill you can start using right away. Very interesting as well.

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Brandon P.

Amazing book with immediate real-world actualized gains.

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James Lincoln

Straight forward and great examples.

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Connor Q.

This is a book you need to read or listen to 2 or three times. Take notes

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Brandon D.

Amazing insight into the art of negotiating. It is polished and easy to follow along. This is a top 5 business book for me.

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Olga K.

Really great book: easy to follow with very intriguing life examples. Get ready to start Mirroring!

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Lucia A.

This is the third book I've read on the topic of negotiating and this one is blows the others out of the water. Love that the author has years of negotiations experience with the FBI, his stories, his lessons learned, and how he brought his knowledge to apply to business and personal negotiations. These are secrets to how to really influence, not just negotiate. Highly recommend it and if you are younger, wow, you have stumbled across a huge secret that will help you succeed through life.

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Justin M

Great book and narration. It provides a number of techniques you can use in any situation to improve your negotiation effectiveness.

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Jennifer R

Exciting, informative, and packed with great tips and skills for negotiating and sales. Definitely one of my all time favorite books. A must read for anyone in business!

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Carrie P

Incredibly great book!

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Andrius Bendikas

Interesting and informative book. My takeaways: Listen Ask questions (especially how and what) Use anchoring even if it is ridiculous Don't compromise Look for the black swans - critical information that is left untold Talk in terms of whats valuable to the client, it is not necessirily the price Don't just listen. Guide the conversation your way and with the right questions.

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Michael DeLaCerda

Well written and the narrator's audio was superb. One of the best quotes I've ever heard on preparation: "Under pressure situations one never rises to the occasion, but always fall to their highest level of preparation." Awesome! Highly recommend this book.

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Alex Benyo

Great tool for understanding the science and emotional forces behind proper negotiations. Perfect balance of tactical and philosophical skills for winning at the table.

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Michael Punch

One of the best sales and people's book I've ever heard!!!

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